Last updated: June 2025
At HomeEase, we stand behind every service we offer. If you are not completely satisfied, we make it right.
If you are not satisfied with the quality of service delivered, contact us within 24 hours of service completion. We will either re-do the service at no additional cost or issue a full refund.
You may cancel or reschedule any booking at no charge up to 2 hours before the scheduled service time. Cancellations made less than 2 hours before service may incur a cancellation fee of up to ₹100.
Approved refunds are processed within 5–7 business days. The amount is credited to your original payment method (UPI, card, wallet). For wallet payments, refunds reflect within 24 hours.
Refunds are not issued if: (a) the customer was not present at the scheduled address at service time; (b) access was denied to the professional; (c) the cancellation was made less than 30 minutes before service start.
Open the booking in your Dashboard, tap "Report an Issue", and describe the problem. Our team reviews every request within 4 business hours. You can also contact us via Live Chat or email at support@homeease.in.
Questions about a refund? Contact our support team — we respond within 4 business hours.